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Accessibility at MCPL: Accessibility at MCPL

Accessibility for Persons who are Deaf and Hard of Hearing

Montgomery County Public Libraries is committed to serving customers well. MCPL is pleased to offer these accommodations preferably with at least three business days' notice.

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Interpreting Services

Upon request, MCPL will provide sign language interpreting, oral transliteration, cued speech transliteration, close vision interpreting and tactile interpreting services at library-sponsored programs.  To request a sign language, cued-speech, or oral interpreter or a transliterator, complete the interpreter request form preferably three business days in advance. 

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Audio Induction Loop system

MCPL has audio loop systems in 7 library branches' meeting rooms to help hard of hearing people hear speakers better at any program.  Audio loop systems are available at the following locations:

To reserve the equipment, contact the library preferably with three business days notice.

To hear through this system, you need hearing aids with a telecoil switch.  Or, if you do not have that, you can reserve one of our receivers preferably with three business days' notice.

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Communication Access Realtime Translation Services (CART)

CART offers individuals who cannot benefit from sign language or audio induction loop an avenue of receiving auditory information through real-time captioning.  A trained captionist transcribes spoken words, which is then displayed through an LCD projector on to a wall screen.  To request this service, complete the request form at least three work days in advance.

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Most library branches have TTYs so you can call the library or to make calls while you are in the library. Find your library's TTY number.

TTY users, who need to reach a library that does not have TTY access, can call through the Maryland Relay Service at its toll free number, 711.


Library handouts: To request library-produced materials in accessible formats, such as Braille, large type, electronic files, or other reasonable accommodations, contact the host library, preferably with three business days in advance.

If you need a different accommodation, contact the host library, preferably three business days in advance.

Library Accessibility for People with Disabilities

All MCPL libraries are accessible to people using wheelchairs and walkers, except the Noyes Library for Young Children, an historic building.

Open the pdf document below for specific accessibility information by branch.  For additional information, please contact the branch manager.

Video Relay Service at Gaithersburg, Germantown, and Rockville Memorial Libraries

At MCPL's Gaithersburg, Germantown and Rockville Memorial libraries, deaf and hard of hearing individuals can make or receive telephone calls over a high speed Internet video connection with Video Relay Service (VRS).  They can call people who have videophone equipment or a Video Relay Service center staffed with sign language interpreters.

A person who knows sign language can use the video phone equipment to call someone who also has the video phone equipment.

To use the equipment, please inquire at the Information Desk. There is a 30-minute time limit if other people are waiting.

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VRS Resources