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This is the "Troubleshooting" page of the "E-Library @MCPL" guide.
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E-Library @MCPL  Tags: downloadable ebooks audiobooks music scores videos language_learning test_preparation  

Read! Listen! View! We offer downloadable books, audiobooks, music, scores, and videos. Free to Montgomery County Public Library cardholders.
Last update: Feb 05th, 2010 URL: http://montgomerycountymd.libguides.com/elibrary  Print Guide  RSS Updates

Troubleshooting             Print Page
  
 

Troubleshooting Index

General Troubleshooting Tips

Mango Languages

Maryland Digital eLibrary / Overdrive

Music products from Alexander Street

NetLibrary

Safari Tech Books

Tell Me More

 
 

Troubleshooting Access to E-Library Resources

General Requirements

  • You must have a library card registered with Montgomery County Public Libraries to use online resources from home or work. Enter your 14-digit library card number without any spaces.  Read about registering for a library card. 
  • You will also need the PIN associated with your card. The default PIN the library sets is the 4 digits of your birth year. We encourage you to customize your PIN, which can be 4 to 10 characters long, to protect your library account. If you don't know your PIN and the default does not work, call Ask-a-Librarian at 240-777-0001 to have it reset. Any staff member at our branches can also reset your PIN, but we cannot do it by email or by electronic chat.
  • We recommend you use a current version of your web browser. Some features may not be available with older browsers.
  • Cookies and Javascript must be enabled in your web browser settings.
  • Security settings in your web browser should be set no higher than Medium.
  • If you experience a problem, please delete your browser's Temporary Internet Files (also called "cache") before trying again. Here are instructions for deleting the cache for various browsers.
  • Some products have more extensive troubleshooting suggestions.  See more details about Mango Languages, Maryland Digital eLibrary / Overdrive, music products, NetLibrary, Safari Tech Books, and Tell Me More.

EZproxy Authentication

In late summer 2009, MCPL changed the way we authenticate patrons to our online resources, such as historical newspapers, language learning sites, streaming music services, and downloadable books. Previously, we had several different authentication methods for different resources.  Many of our patrons experienced difficulties accessing the services because of security software or settings on their home or office computers. 

Now, authentication is through EZproxy, and patrons from home shouldn’t experience any problems with access to our online resources.  One advantage is that, once you have authenticated, you can move between these services without being challenged for a card number again, so long as you keep your browser open.

However, we are finding that some patrons on work and government networks are reporting problems with connecting, because their firewalls may be blocking access. Please ask your network administrator to allow access to http://proxy.montgomerylibrary.org:2048

Your network administrator may wish to read more about EZproxy.

Report a Problem

 If you are still unable to connect to one of the online resources, please use this form to report technical problems.

 

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